Terms & Conditions

1. Acceptance of Terms

By creating an account or using the Flawk platform ("Service"), you agree to be bound by these Terms & Conditions. If you do not agree, do not use the Service.

2. Description of Service

Flawk is a digital advertising platform that enables businesses to plan, launch, and manage programmatic campaigns across Digital Out-of-Home (DOOH) screens and Connected TV (CTV) regions. The Service includes AI-assisted campaign creation and creative generation tools.

3. User Accounts & Eligibility

You must be at least 18 years old and represent a business or organisation to use the Service. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

4. Token Economy

Flawk uses a token-based credit system. Key terms:

• Tokens are purchased via Stripe and credited to your account upon confirmed payment
• Tokens are non-refundable and have no cash redemption value
• Tokens are consumed for AI operations (image and video generation) and campaign launches
• Token costs are displayed before each operation and require your confirmation
• Unused tokens do not expire while your account remains active

5. Campaign Policies

You are solely responsible for ensuring your campaign content complies with all applicable laws, regulations, and advertising standards. Flawk reserves the right to reject or remove campaigns that violate our Ad Standards. Campaigns enter an "under review" status before going live.

6. AI-Generated Content

You retain ownership of creative assets generated using Flawk's AI tools. Flawk is not liable for the accuracy, originality, or fitness for purpose of AI-generated content. You are responsible for reviewing AI output before use in campaigns.

7. Payment Terms & Fees

Campaign Payments: You will be charged your selected campaign budget, plus a Stripe payment processing fee and a Flawk service fee. The total amount including all fees is displayed on the payment confirmation screen before you confirm.

Token Purchases: You will be charged the selected token pack price, plus a Stripe payment processing fee and a Flawk service fee. The total amount including all fees is displayed at checkout before you confirm.

No Refunds: All payments are final. There are no refunds after a campaign has been submitted or after tokens have been credited to your account.

Payments are processed by Stripe, Inc. By completing a payment you agree to Stripe's terms of service.

8. Intellectual Property

The Flawk name, logo, platform, and all associated software are the intellectual property of Flawk AI. You may not copy, modify, distribute, or reverse-engineer any part of the Service.

9. Prohibited Uses

You may not use the Service to: distribute illegal, harmful, or deceptive content; infringe third-party intellectual property rights; engage in fraudulent activity; attempt to gain unauthorised access to the platform or its infrastructure; or use automated tools to scrape or abuse the Service.

10. Termination

Flawk reserves the right to suspend or terminate accounts that violate these Terms, misuse the platform, or engage in fraudulent activity, without prior notice.

11. Limitation of Liability

To the maximum extent permitted by law, Flawk shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Service. Our total liability shall not exceed the amount you paid to Flawk in the 12 months preceding the claim.

12. Governing Law

These Terms are governed by the laws of the State of Delaware, United States. Any disputes shall be resolved in the courts of that jurisdiction.