DMCA & Content Complaints Policy

1. Overview

Flawk LLC respects the intellectual-property rights of others and complies with the U.S. Digital Millennium Copyright Act, 17 U.S.C. §512. This Policy explains how to submit a DMCA notice if you believe content displayed through the Service (including any DOOH or CTV creative, an AI-generated asset, or material in the Vibes feed) infringes a copyright you own or are authorised to enforce.

2. Designated Agent

Flawk's Designated Agent for DMCA notices, registered with the U.S. Copyright Office, is:

DMCA Designated Agent — Flawk LLC
c/o Legal Department
251 Little Falls Dr, Wilmington, DE 19808, USA
Email: dmca@flawk.com

The Designated Agent's full contact details, including telephone number, are filed with the U.S. Copyright Office and may be searched at the public DMCA Designated Agent Directory at copyright.gov/dmca-directory.

3. How to Submit a DMCA Notice

To be effective under 17 U.S.C. §512(c)(3), your written notice to the Designated Agent must include all of the following:

1. A physical or electronic signature of the copyright owner, or a person authorised to act on the owner's behalf.
2. Identification of the copyrighted work claimed to have been infringed (or, if multiple works at a single online site are covered by a single notification, a representative list of those works).
3. Identification of the material claimed to be infringing or to be the subject of infringing activity, with information reasonably sufficient to permit Flawk to locate the material (such as the campaign ID, screen / venue, date and time of display, or a URL where the material can be viewed).
4. Information reasonably sufficient to permit Flawk to contact the complainant: address, telephone number, and email.
5. A statement that the complainant has a good-faith belief that use of the material in the manner complained of is not authorised by the copyright owner, its agent, or the law.
6. A statement, made under penalty of perjury, that the information in the notice is accurate, and that the complainant is the copyright owner or is authorised to act on behalf of the owner.

Notices that do not substantially comply with all six elements may be ineffective and may not result in removal of the material.

4. What Happens After We Receive a Notice

On receipt of a substantially compliant notice, Flawk will: (a) expeditiously remove or disable access to the allegedly infringing material; (b) notify the user who submitted the material; and (c) take reasonable steps to retain a record of the notice and our response. Flawk may, in its discretion, post a redacted copy of the notice to a transparency record.

5. Counter-Notification

If you are a Flawk user whose material has been removed or disabled following a DMCA notice and you believe it was removed in error, you may submit a counter-notification to the Designated Agent. To be effective under 17 U.S.C. §512(g)(3), your counter-notification must include:

1. Your physical or electronic signature.
2. Identification of the material that has been removed or disabled and the location at which the material appeared before it was removed or disabled.
3. A statement under penalty of perjury that you have a good-faith belief that the material was removed or disabled as a result of mistake or misidentification.
4. Your name, address, and telephone number, and a statement that you consent to the jurisdiction of the federal district court for the judicial district in which your address is located, or, if your address is outside the United States, for any judicial district in which Flawk may be found, and that you will accept service of process from the person who provided the original DMCA notice or from an agent of that person.

If we receive a substantially compliant counter-notification, we may forward it to the original complainant, and unless the complainant notifies us within 10 to 14 business days that they have filed an action seeking a court order against the user, we may restore the disputed material.

6. Repeat-Infringer Policy

It is Flawk's policy to terminate, in appropriate circumstances, the accounts of users who are repeat infringers. Three substantiated DMCA notices against a single account within any 12-month period will result in termination of that account; Flawk may also terminate sooner where the conduct so warrants. Flawk maintains an internal record of substantiated notices per account.

7. False Claims

Under 17 U.S.C. §512(f), any person who knowingly materially misrepresents in a DMCA notice or counter-notification that material is infringing or has been removed in error may be liable for damages, including costs and attorneys' fees, incurred by the alleged infringer, the copyright owner, or Flawk.

8. Trademark, Defamation, and Other Non-Copyright Complaints

Complaints relating to trademark, right of publicity, defamation, false advertising, privacy, or any other non-copyright basis are handled separately. Please email reports@flawk.com with a clear description of the complaint, evidence, and the relief you are seeking. Flawk reviews and responds to such complaints in accordance with the Terms and the Acceptable Use Policy.